Return/Refund & Cancellation
At Earthvedique, we aim to provide customers with good-quality products and a satisfactory shopping experience.
This policy explains the conditions under which an order may be cancelled and a product may be eligible for return, replacement or refund.
1. ORDER CANCELLATION
Customers may request cancellation before the order has been shipped.
Once an order has been shipped or handed over to the courier partner, cancellation may not be possible.
If Earthvedique cancels an order after payment has been received due to product unavailability, pricing error, technical error, payment issue or any other valid reason, the eligible amount will be refunded through the applicable payment method or payment gateway.
2. RETURN ELIGIBILITY
Returns or replacements are accepted only in cases where the product is eligible under this policy.
A product may be considered for return or replacement if:
* The product received is damaged during transit.
* The product received is defective.
* The wrong product has been delivered.
* The product received is materially different from the product ordered.
* The product is missing from the delivered package.
Customers should contact Earthvedique as soon as possible after receiving the order and provide the order details along with clear photographs or other reasonable evidence of the issue.
3. RETURN WINDOW
Return or replacement requests should generally be raised within 3 days from the date of delivery.
Requests received after the applicable return period may not be accepted unless required under applicable law or specifically approved by Earthvedique.
4. HYGIENE AND PRODUCT CONDITION
For hygiene and product-safety reasons, powder products that have been opened, used, altered, contaminated or partially consumed may not be eligible for return or replacement, except where the product is defective, damaged, incorrect or otherwise covered by applicable consumer law.
Candles and other products must be returned in unused and resalable condition where a return is approved, unless the return is due to damage, defect, wrong product or another issue covered by this policy.
5. ORIGINAL PACKAGING
Where a return is approved, customers should retain the original product packaging, labels and other relevant materials.
Products returned without the original packaging may be rejected where the packaging is necessary to verify the product, protect it during transit or process the return.
6. DAMAGED OR WRONG PRODUCT
If you receive a damaged, defective or incorrect product, please contact us within the applicable return period.
Please provide:
* Order number
* Customer name and contact number
* Description of the issue
* Clear photographs of the product
* Photographs of the outer package, where applicable
We may request additional information or evidence where reasonably required to investigate the issue.
7. RETURN SHIPPING
Where the return is approved due to an incorrect product, manufacturing defect or damage attributable to transit, Earthvedique may arrange the return or provide appropriate instructions.
For other approved returns, return shipping arrangements may depend on the reason for return and applicable terms.
8. REFUND PROCESS
Once a returned product is received and inspected, Earthvedique will determine whether the product qualifies for a refund or replacement under this policy.
If a refund is approved, it will generally be processed through the original payment method or the applicable payment gateway/payment service.
The time taken for the refund to reflect in the customer's account may depend on the payment gateway, bank or financial institution.
9. REPLACEMENT
Where appropriate and subject to product availability, Earthvedique may offer a replacement instead of a refund for eligible damaged, defective or incorrect products.
If the replacement product is unavailable, an eligible refund may be offered.
10. NON-RETURNABLE SITUATIONS
A return or refund may not be accepted in situations including:
* Change of mind after purchase, where the product is not eligible for return
* Product damage caused after delivery due to improper handling or use
* Products that have been used, altered or contaminated by the customer
* Products returned without required packaging or information, where applicable
* Requests submitted after the applicable return period
* Incorrect product usage contrary to the instructions or precautions provided
* Normal variations in colour, appearance, fragrance, texture or finish that are consistent with the product description
This does not affect any rights available to consumers under applicable law.
11. REFUND FOR FAILED OR CANCELLED ORDERS
If an order is cancelled by Earthvedique or payment has been successfully received but the order cannot be fulfilled, the eligible amount will be refunded through the applicable payment method.
12. FRAUDULENT OR UNAUTHORISED TRANSACTIONS
Earthvedique reserves the right to investigate transactions that appear fraudulent, suspicious or unauthorised.
Orders may be cancelled or placed on hold where reasonably necessary to protect customers and the business, subject to applicable law.
13. CONTACT US
For cancellation, return or refund-related assistance, please contact:
Business Name: Earthvedique
Email: infoearthvedique@gmail.com
Website: www.earthvedique.com