SHIPPING POLICY
Earthvedique aims to provide a smooth and reliable delivery experience for all customers ordering our candles, powders and other products through our website.
1. SHIPPING AVAILABILITY
We currently ship orders to serviceable locations across India.
Delivery availability may depend on the serviceability of the customer's PIN code and the availability of our logistics partners.
2. ORDER PROCESSING
Orders are normally processed after successful confirmation of payment and order details.
Orders are generally processed within 1–3 business days, subject to product availability.
Orders placed on Sundays, public holidays or during special promotional periods may require additional processing time.
3. DELIVERY TIME
After dispatch, delivery generally takes approximately 7–12 business days depending on the delivery location and courier service.
The delivery timeline is an estimate and is not a guaranteed delivery date.
Remote locations, difficult-to-service PIN codes, adverse weather, public holidays, high-volume sale periods, courier delays or other circumstances beyond our reasonable control may result in additional delivery time.
4. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during checkout before the order is completed.
Shipping charges may vary depending on order value, product quantity, delivery location, package size or applicable promotional offers.
5. ORDER TRACKING
Where tracking is available, customers may receive shipment tracking details through the contact information provided at the time of placing the order.
Customers are requested to ensure that their mobile number, email address and shipping address are accurate.
6. ADDRESS AND CONTACT DETAILS
Customers are responsible for providing a complete and accurate shipping address, PIN code and contact number.
Earthvedique will not be responsible for delivery failure or delays caused by an incorrect or incomplete address or unavailable recipient.
If an order is returned to us due to an incorrect address, repeated delivery failure or refusal to accept the shipment, additional shipping charges or other applicable charges may apply before re-dispatch, where permitted.
7. DAMAGED PACKAGE
Customers are advised to check the package at the time of delivery.
If the outer package appears seriously damaged, opened or tampered with, customers should, where possible, document the condition with photographs or video and contact Earthvedique customer support as soon as possible.
Any claim for damaged, missing or incorrect products will be handled according to our Refund and Return Policy.
8. NON-DELIVERY OR DELAY
If an order is delayed or shows an unusual tracking status, customers may contact us using the details provided below.
Delivery may be affected by circumstances outside Earthvedique's reasonable control, including courier delays, weather conditions, natural events, strikes, public holidays, transportation disruptions, incorrect address information or other unforeseen circumstances.
9. CONTACT US
For shipping-related questions or assistance, please contact:
Business Name: Earthvedique
Email: infoearthvedique@gmail.com
Website: www.earthvedique.com